Last updated: October 2025

The Ley Arms (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our website theleyarmskenn.co.uk or interact with us in person.

Information We Collect

We may collect:

• Contact details (name, email, phone number) when you book a table, room, or cottage
• Payment details when purchasing gift vouchers or making reservations (processed securely by third-party providers – we do not store card details)
• Booking information such as dates, preferences, and special requests
• Website usage data via cookies and analytics tools to improve our services

How We Use Your Information

We use your data to:

• Confirm and manage reservations
• Provide accommodation, dining, and event services
• Respond to enquiries and customer support requests
• Process gift voucher purchases
• Send service-related updates (e.g. booking confirmations)
• Improve our website and services

We do not sell or share your personal data with third parties for marketing purposes.

Cookies & Analytics

Our website may use cookies and Google Analytics to track visitor behaviour and improve performance. You can manage cookies via your browser settings.

Data Sharing

We may share necessary data with:

• Payment processors (for secure transactions)
• Booking systems (to manage reservations)
• Legal authorities if required by law

Data Retention

We only keep personal data as long as necessary to fulfil bookings, meet legal obligations, or resolve disputes.

Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request corrections or deletion
• Withdraw consent to marketing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact Us

If you have any questions about this policy or your data, please contact:

The Ley Arms
Kenn, Nr Exeter, EX6 7UW
Tel: 01392 832341
Email: contact@theleyarmskenn.co.uk